Welcome to the AWK Flagship Return Portal!

We regret that you are not completely satisfied with your purchase. Don't worry, we are here to make the return process as easy and convenient as possible for you.

Our return policy grants you a 14-day free return. Please use the return portal for Austria if you have ordered from Austria, or the portal Germany & EU if you have ordered from these countries.

To ensure smooth handling, we ask you to return the package in its original packaging if possible.

After receiving and checking the goods, we will refund the money immediately. Your satisfaction is important to us, and we want to make sure that you get the full value of your order refunded when everything is in perfect condition.

If you have a complaint, please contact us via WhatsApp at + 436703061132 or by email at Office@awkflagship.shop And attach the following photos:

• Photo of the damaged packaging
• Photo of the courier label (from which supplier was delivered: DHL, POST, GLS)
• Photo of the inside of the packaging with the product and the packaging material
• Photo of the damaged or defective product
• A photo or a copy of the accompanying document on which the tracking number is visible

Please note that we need these photos within 5 days of receipt of the goods, as we need to send this information to our dealers.

Our team will process your request within 24 hours and help you solve the problem.

Please note that after the 14-day deadline for free return, please contact us for return requests by email at Office@awkflagship.shop Should turn.

Thank you for your trust in AWK Flagship. We always strive to provide you with the best service.

Your AWK Flagship Team