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order and delivery information
We process your order in 1-3 working days. Delivery times vary depending on the country:

• Germany : up to 10 working days
• Austria : up to 12 working days
• France, Netherlands : up to 12 working days

All items are carefully packaged. Please report any external damage within 5 days.

right of return
You have a 14-day free return policy. A return label will be provided online.
Please note: For orders under €50, a fee of €4.90 for the return label will be deducted from the refund amount.

Hygiene items such as erotic and cosmetic products cannot be returned if the seal has been removed.

How long does delivery take?
Delivery takes 5-12 working days, depending on the destination country.

Is return shipping free?
You have a 14-day free return policy. A return label will be provided online.
Please note: For orders under €50, a fee of €4.90 for the return label will be deducted from the refund amount.

What payment methods do you offer?
We accept PayPal, credit cards (Visa, Mastercard, Amex), Klarna and more.

How can I contact customer service?
By email: office@awkflagship.shop or WhatsApp: +43-670-3061132 .

Can I cancel or change my order?
Changes or cancellations are only possible within 4 hours of ordering.

Where will the goods be shipped from?
Our goods are shipped from Spain, the Czech Republic and Italy.

AWK Flagship e.U.
Alexander Wallner
Salzweg 17
5081 Anif bei Salzburg
Österreich
Kontakt: office@awkflagship.com
Website: https://awkflagship.shop