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Frequently asked questions about shipping, returns and service

How long does shipping take?

Delivery takes 5-12 working days, depending on the destination country.

Is return shipping free?

Yes, returns via our returns portal are free for orders over 50€ and within 14 days.

What payment methods do you offer?

We accept PayPal, credit cards (Visa, Mastercard, Amex), Klarna and more.

How can I contact customer service?

By email: office@awkflagship.shop or WhatsApp: +43-670-3061132.

Can I cancel or change my order?

Orders can only be changed or cancelled within 4 hours of being placed. If this deadline has passed, you can return the items within 14 days of receipt.

Where will my order be shipped from?

We ship from our warehouses in Spain, the Czech Republic and Italy.

What should I consider when perceiving perfumes?

Important information on perfume perception
The perception of a perfume is subjective and depends on various factors such as season, skin type, humidity and hormonal balance.

Changes by the brand
Brands reserve the right to change packaging or formulation (e.g. EDT 4-9% flavors, EDP 8-15%). These changes may result in slight fragrance variations.

Legal Notice
Changes to the wording or design do not constitute grounds for a claim. Thank you for your understanding.