Welcome to the AWK Flagship returns portal!

We're sorry that your purchase didn't quite meet your expectations. Don't worry - we're here to make the return process as easy and pleasant as possible for you.

return policy and return portal

Our return policy allows you to return products within 14 days of delivery. Please use the appropriate return portal:

• For Austria: Return Portal Austria
• For Germany and EU: Return Portal Germany & EU

We recommend that you return the goods in their original packaging if possible to ensure a smooth transaction.

Important information about returns

Free returns within 14 days and for orders over €50! For orders under €50 you can download a return label for €4.90 or return the item yourself.

returns

For orders worth €50 or more, we will cover the cost of your return. For orders under €50, you have the option of purchasing a return label via our portal for €4.90 or organizing the return yourself.

Note: Free returns only apply when using our returns portal.

complaint

If you have a complaint, we are here for you! Contact us via WhatsApp at +43 6703061132 or by email at office@awkflagship.shop . The following photos will make processing easier:

• photo of the damaged packaging
• Photo of the courier label (delivery service: DHL, POST, GLS, etc.)
• Photo of the inside of the packaging with product and packaging material
• Photo of the damaged or defective product
• Photo or copy of the enclosed document with the tracking number

Please check the goods immediately after receipt and report any defects within 5 days . In the event of improper use or modifications to the product, no warranty claim is made.

contact

We are available at any time for return requests or other questions. Write us an email to office@awkflagship.shop , use our contact form or reach us via WhatsApp .

Thank you for your trust and understanding!